As with the DNA of living things, Inviron DNA is made up of building blocks that break down what Inviron does as a business in a structured manner.
The DNA model consists of the critical elements that identify how the business interacts with its many customers. By determining which of the elements are predominant, Inviron is able to create a DNA model for a particular client, providing them with a long-term tailor made DNA model influencing the service delivered and any improvement actions needed.
The trick... our frontline employees do all this working with the customers they serve.
Sceptical? We don't blame you. Most 'initiatives' such as this fail long before implementation. However, we have been doing this for a number of years, and it works!
focusing on frontline employees