Inviron DNA centres on frontline employees to ensure they understand the immediate impact their performance has on customer satisfaction, partnerships and retention rates.
To achieve this, DNA stimulates an active dialogue and constructive effort between customers and Inviron's frontline employees and managers.
The process excludes no one, from Managing Director to Apprentice.
Generating understanding of individual customers ensures an awareness exists at all levels within the business.
We have already introduced DNA to many of our customers and continue to do so.
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