DNA Console 'dashboard'

Inviron has launched a new customer service tool that uses DNA profiling to provide clients with an excellent service.

The new DNA Console tool has evolved from the company's award-winning customer care programme, Inviron DNA. This is a framework that provides information on the needs and expectations of clients through interviews and workshops. It's then mapped in a unique DNA model for each client and used to continually review performance, measure satisfaction and to identify improvements.

The DNA Console software takes this approach to the next stage and allows Inviron's clients to view, minute-by-minute, the detailed status of their current planned preventative and reactive maintenance tasks, providing a level of visibility and openness between a facilities management provider and client that has not been seen before.

Garry Metcalfe, Inviron's Managing Director, explains: "We strive to deliver the best customer service by continually surpassing our clients' expectations. This new software is ground breaking as it allows us to improve our service, while clients can measure our performance by accessing live data on the work we are undertaking. 

"We are making this data live because we are confident of our service and want to give our clients that same confidence in us. This new DNA Console is an important step in setting us apart from our competitors and we're excited about introducing this across our current client base and to new clients."

Inviron trialled the DNA console software with Land Securities, the UK's leading real estate investment trust.

Richard Weavers, Head of Technical Management at Land Securities, said: "This new software is really simple to use and allows us to see the status of all planned maintenance and reactive tasks at-a-glance. It means that we always have up-to-the-minute information on Inviron's performance and, more importantly, we get a true picture of the value they are delivering."