Inviron, the leading building services and facilities management provider, is proud to announce that it has won a highly regarded accolade for its innovative customer care strategy, Inviron DNA.

The influential British Institute of Facilities Management (BIFM), which is the UK's leading institute representing facilities management providers, presented Inviron with the 2007 Customer Service Award, during a ceremony at The Grosvenor House Hotel, London, in October.

Inviron DNA is unique to Inviron. It was developed by Inviron as a means to fully understand each individual customer and their expectations in terms of the service Inviron provides. When this information is shared amongst the Inviron team these expectations become widely understood by all those who support that customer, thereby ensuring that Inviron respond to and customise its service delivery. In order to meet these expectations, the performance by Inviron workers is regularly measured.

Garry Metcalfe, Inviron's Managing Director, commented: "We are delighted to be recognised with such a renowned industry award. Our vision has always been for Inviron to become the most respected building services provider in the UK. This award symbolises how that vision is being achieved."

A key principle of Inviron DNA is that it centres on frontline workers. They are the ones who will, through regular interaction with customers, largely determine whether the quality of service meets the client's expectation.

During the past year Inviron has implemented its DNA methodology with a number of customers, including Airbus, E.ON, Anglian Water, MoD Defence Estates, Global Crossing and Equion, and more recently with a prestigious new client, Land Securities. In total, over 500 participants have attended the DNA workshops to date.

Inviron manages, installs and maintains a wide variety of environments. Inviron, is a company wholly owned by its employees, has an annual turnover of over £120m and employs around 1,000 people directly and many more indirectly.